For ease of reading, we have divided this policy into several sections:
2. What information do we collect and how do we collect it?
3. How will we use your personal data?
4. How long do we keep your information for?
6. Your Rights
9. Contact Details
Our mission is to support television, film and digital media professionals develop their careers, creativity and skills. We do this by helping freelancers find work opportunities and network (through the Talent Manager), offering great training courses and masterclasses (through Develop Talent), facilitating productions (through The Kit Room), and providing support for those who learn with us. In all our services, we are committed to keeping your personal information safe, meeting our responsibilities under privacy laws, and ensuring you are able to control your data.
This starts with making sure you have a clear explanation of how and why data is collected and used. That way you can make informed choices about the level of data you would like us to have across our services.
OUR APPROACH TO PRIVACY
Control – We’ll give you easy-to-use opt outs and clear choices, so you are in control of your privacy.
Transparency - We will be upfront about collecting data and use so you can make informed decisions.
Security - We will protect the secure data you entrust to us through encryption.
Sharing - We won’t share your personal information with any other company.
Helping you – When we do collect data, we will use it to benefit you and to make your experiences better.
1.4. DV Talent Limited (company number 04460732) (“DVT”) is the parent company and is the data controller in relation to all such personal information. Our place of business is 6 Waterson Street, E28HL. The capture, storage and use of your data is governed by data protection legislation. We are registered with the ICO as a data controller, with registration number Z1544107. Our registration can be confirmed by searching the Register of Data Controllers on the www.ico.gov.uk website.
1.6. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
1.9. DVT complies with applicable data protection legislation which regulates and grants you certain rights in relation to your personal information and data. We are committed to providing you with recruitment, search and other services in a way that safeguards privacy in a transparent, safe, confidential and secure environment.
1.10. When we obtain personal information from you, you can choose not to receive information from us about other services such as marketing communications by checking an opt-out box on the screen. You may change your decision at any time by contacting firstname.lastname@example.org .
All preferences can be amended at any time but please be aware that even if you opt out of all settings you might still receive important occasional service emails about the Site and our Services.
1.11. Our Site may contain links to other websites over which we have no control and we are not responsible for privacy and data protection policies on those websites. We encourage you to review their privacy policies so you can understand how they collect, use and share your information.
2. What information do we collect and how do we collect it?
DVT collects information to operate effectively and give you the best possible experience when using our services.
We get some of this data from you directly – by email, phone conversations, online chat or web forms - when you enquire about or book a course or event, create an account with DVT, or contact us for support. Other data we get through technologies like cookies (see below).
Either way, the data is very straightforward – usually just your name, telephone, email, address, company name if applicable) and job title. We may also seek additional information about what of our products and services you are interested in, or have used previously, so we can help meet your needs.
If you have attended a course or workshop, we may also collect your feedback and use this information for marketing purposes. We always give you the option not to have your quotes used or attributed to you.
2.1. We may collect the following types of information, some or all of which may be classified as personal data:-
2.1.1. Personal details which are submitted by you on registration to validate your identity, for example name, address, e-mail address, telephone number;
2.1.2. Information which you volunteer and submit to the Site. Please do not post or add personal data to your profile that you don't want to be publically available;
2.1.3. Information that we receive from other users or third parties who are permitted to give information about you;
2.1.4. Customers and partners may provide data to us. We work closely with third parties (including for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers and may receive information about you from them. At present these are:-
Amazon Web Services
2.1.5. Information about your computer hardware and software which we may use to help diagnose problems with our server and/or to administer our Site and which may include your IP address, browser type and version, domain names, operating system and platform, access times and referring website addresses, browser plug in types and versions, your location (if you are accessing the Services from a mobile device (note that most mobile devices will allow you to prevent location data being sent to us);
2.1.6. Other information about your use of our Site, such as what areas you visit and what services you access, your requests or enquiries about our services, or any information which we may request from you to improve the Site and/or the Services, including for example information derived from your use of forums, tweets, blogs and any other services on the Site.
2.1.7. You may opt to add sensitive personal data to your account relating to your (i) ethnic background; (ii) physical or mental health; or (iii) sexual orientation. If you do so you are giving us your explicit consent to hold and process this data. Please note however that you can withdraw this consent or amend (or delete) this information at any time.
3. How will we use your personal data?
The data we collect and store about you is primarily used to help us provide our services to you, and to improve your experiences.
We may also use the data for the following:
To tell you about security updates, event information, e-newsletters and other helpful information about services from us or our partner organisations
(i) To notify you about any changes to our services or productions that may affect you;
(ii) To improve our internal operations including troubleshooting, data analysis, testing, research and surveys;
(iii) To generate anonymous statistics to help monitor and improve our services;
(iv) This anonymised data may also need to be shared with funding or partner organisations or as part of more general surveys for the industry;
Occasionally we – or trusted third parties, carefully chosen by us – may want to send you marketing information. We will always ask first before doing so. You are always able to change your preferences. And if we ever send you anything in error or without permission, just let us know and we’ll make sure it doesn’t happen again.
We may contact you to tell you about our courses, masterclasses and other events or news and information that may be of interest to you from us or carefully chosen partner organisations.
DVT uses Mailchimp for email marketing and newsletter purposes and all mailing lists information is stored on the Mailchimp servers and is password protected. When you register to receive Offers and News from DVT via the website the following information will be automatically stored in the mailing list.
• Email Address
• Phone Number
• Company name (where applicable)
You can update your preferences or unsubscribe from this list at any point.
You have the right to ask us not to process your personal data for marketing purposes.
All marketing emails we send you will follow the guidelines below.
When we send you email communications, we will always stick to the following guidelines:
(i) emails will clearly identify us as the sender. The emails are sent from a number of different domains (in both plain text and HTML format) and usually come from one of the following email addresses: @dvtalent.co.uk, @thekitroom.co.uk, @thetalentmanager.com;
(ii) marketing emails will include an option to unsubscribe from future marketing messages or all mailing lists with the exception of any emails regarding legal notices and invoicing.
If you receive an email which claims to come for us but does not use one of these domains, or if you suspect that an email may not be approved by us, please forward it to us at email@example.com so we can investigate.
DV Talent’s offices are fitted with CCTV cameras at all entrances to the building. This is for security purposes and to comply with insurance requirements. If you visit DV Talent offices your images will be stored on their CCTV servers for up to 1 month before being automatically deleted.
3.1. We may also use your personal data for the following purposes:-
3.1.1. To administer and manage your registration, identify you when you contact us or use the Site and/or the Services, provide you with services and adverts that are more relevant and useful to you, respond to any queries you may have and/or to help us operate personalise and improve the Site and/or the Services;
3.1.2. To comply with any law or any directions from a regulatory authority or if we believe that such use is necessary to protect and defend the rights, property or personal safety of our Site, its visitors or our Users;
3.1.3. To compile, aggregate and disclose to third parties general demographic information - this information may relate to age, gender, location etc. but will not specifically identify you or your computer personally;
3.1.4. To send your reminders asking you to update your personal data;
3.1.5. To send you occasional information about other DVT group products & services provided you have opted in to receive such information;
3.1.6. To send you occasional information about what we - in our absolute discretion - consider to be marketing relevant, provided you have opted in to receive such information.
3.2. You hereby acknowledge that any information you disclose through such services or otherwise on the Site becomes public information, and may be available to Users of the Site and/or to the general public. In addition, when you choose to make a posting on such services, certain personal data may be available for other users to view. We urge you to exercise discretion and caution when deciding to disclose personal data about yourself, or any other information, on the Site.
3.4. In addition to the above uses, we may disclose, sell and/or transfer the Site, Services and/or all data we collect thereon either to a third party who acquires all or a substantial portion of DVT’s business, whether such acquisition is by way of merger, consolidation or purchase of all or a substantial portion of our assets, or as part of any insolvency of DVT where such a transaction has been approved by the court. We may also disclose your personal information to our related companies. In the event of a sale, transfer, reorganization or other disposal of DVT, in whole or in part, your details may form part of the transferred business assets and as such may be shared with our advisors and any prospective purchasers and their advisors.
3.5. We may engage third parties to undertake some of our Services or related services (such as hosting, data security and email communications) and we may use third parties to help provide our Services (such as maintenance, analysis, payments, fraud detection, marketing and development). We will only provide those third parties access to your personal data for the sole purpose of providing their services to us and they will only have access to the minimum amount of personal data they need to fulfil the services we request. We will use reasonable endeavours to ensure that those third parties:-
3.5.1. Only use your personal data for the specific purposes for which it is provided to them;
3.5.2. Are obliged to not disclose your personal data; and
3.7. We will only use your personal data:-
3.7.1. Where you have asked us to do so, or consented to us doing so;
3.7.2. Where we need to do so in order to perform a contract we have entered into with you;
3.7.3. Where it is necessary for our legitimate interests (or those of a third party) and your fundamental rights do not override those interests;
3.7.4. Where we need to comply with a legal or regulatory obligation.
3.8. How long do we keep your information for?
3.9. Except if required otherwise by law, we retain your personal data for as long as necessary to fulfil the purposes for which we collect it and also where we have a legitimate interest in doing so, such as:-
3.9.1. To enable us to respond effectively to grievances that may arise after you cease to engage with us; or
3.9.2. Where you sign up to receive e-mail marketing from us we will retain your e-mail address after you ‘opt-out’ of receiving e-mails in order to ensure that we continue to honour and respect that request.
3.10. You can ask us to access, rectify or, in some circumstances, delete your personal data: see ‘Your Rights’ below for further information.
3.11. We will keep your information on our Site for as long as you continue to be a registered User. However, if you continue to be a registered User but cease to use the Site or you suspend your registration, we will delete your User Information from our database after a period of three (3) years from your last log-in, unless you ask us to retain it.
3.12. In some circumstances we may also anonymise your data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
4.1. We have implemented appropriate technical measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration or disclosure, including encryption, firewalls and secure socket layers. Notwithstanding such measures, the Internet is an open system and we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.
4.2. We will use the latest security software to protect against the loss, misuse or alteration of the information you provide to us. We will constantly be evaluating and using the firewall, password protection and data security to protect any personal data contained within the Site. However, we cannot guarantee that your personal data will not be compromised in other ways, including for example, where third parties unlawfully access the Site and intercept or access private communications, or other users abuse or misuse your information that they collect from the Site. Therefore, although we use industry standard practices to protect your privacy, we cannot not promise that your personally data or communications with us will always remain private.
5. Your Rights
As a data subject you have a number of rights in relation to your personal data. Below, we have described the various rights that you have, as well as how you can exercise them.
5.1. Right of Access
You may, at any time, request access to the personal data that we hold which relates to you (you may have heard of this right being described as a "subject access request").
Please note that this right entitles you to receive a copy of the personal data that we hold about you in order to enable you to check that it is correct and to ensure that we are processing that personal data lawfully. It is not a right that allows you to request personal data about other people, or a right to request specific documents from us that do not relate to your personal data.
You can exercise this right at any time by writing to us using the contact details set out here (Contact Details and telling us that you are making a subject access request. You do not have to fill in a specific form to make this kind of request.
5.2. Your Right to Rectification and Erasure
You may, at any time, request that we correct personal data that we hold about you which you believe is incorrect or inaccurate. You may also ask us to erase personal data if you do not believe that we need to continue retaining it (you may have heard of this right described as the “right to be forgotten”).
Please note that we may ask you to verify any new data that you provide to us and may take our own steps to check that the new data you have supplied us with is right. Further, we are not always obliged to erase personal data when asked to do so; if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to erase we will tell you what that reason is at the time we respond to your request.
You can exercise this right at any time by writing to us using the contact details set out here (Contact Details telling us that you are making a request to have your personal data rectified or erased and on what basis you are making that request. If you want us to replace inaccurate data with new data, you should tell us what that new data is. You do not have to fill in a specific form to make this kind of request.
5.3. Your Right to Restrict Processing
Where we process your personal data on the basis of a legitimate interest you are entitled to ask us to stop processing it in that way if you feel that our continuing to do so impacts on your fundamental rights and freedoms or if you feel that those legitimate interests are not valid.
You may also ask us to stop processing your personal data (a) if you dispute the accuracy of that personal data and want us verify that data's accuracy; (b) where it has been established that our use of the data is unlawful but you do not want us to erase it; (c) where we no longer need to process your personal data (and would otherwise dispose of it) but you wish for us to continue storing it in order to enable you to establish, exercise or defend legal claims.
Please note that if for any reason we believe that we have a good legal reason to continue processing personal data that you ask us to stop processing, we will tell you what that reason is, either at the time we first respond to your request or after we have had the opportunity to consider and investigate it.
You can exercise this right at any time by writing to us using the contact details set out here (Contact Details and telling us that you are making a request to have us stop processing the relevant aspect of your personal data and describing which of the above conditions you believe is relevant to that request. You do not have to fill in a specific form to make this kind of request.
5.4. Your Right to Portability
Where you wish to transfer certain personal data that we hold about you, which is processed by automated means, to a third party you may write to us and ask us to provide it to you in a commonly used machine-readable format.
Because of the kind of work that we do and the systems that we use, we do not envisage this right being particularly relevant to the majority of individuals with whom we interact. However, if you wish to transfer your data from us to a third party we are happy to consider such requests.
5.5. Your Right to stop receiving communications
For details on your rights to ask us to stop sending you various kinds of communications, please contact us (Contact Details .
5.6. Your Right to object to automated decision making and profiling
You have the right to be informed about the existence of any automated decision making and profiling of your personal data, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you.
5.7. Exercising your rights
When you write to us making a request to exercise your rights we are entitled to ask you to prove that you are who you say you are. We may ask you to provide copies of relevant ID documents to help us to verify your identity.
It will help us to process your request if you clearly state which right you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case we will tell you).
5.8. In addition to the above rights you may review, correct, update or change your User Information, CV, data settings and profile at any time by logging in. Users will also have the opportunity to renew their subscription at the end of the relevant subscription period or suspend or cancel their registration or subscription at any time. Users who cancel or suspend their subscription will remain liable for any subscription charges up to the end of the relevant subscription period. If you suspend your registration, your User Information etc will no longer be visible on the Site, but we will keep such data on our servers until you wish to revive or cancel your registration. Users are obliged to remove all User Information about another User within 2 (two) weeks of receiving a request from us to do so. In the event of cancellation, an email will be sent to you to confirm that your information has been deleted (save for an archive copy which is not accessible on the Site but which may retained indefinitely for audit and record purposes).
6.2. If you do not want us to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when the Site tries to put a cookie on your computer. However, rejecting cookies may affect your ability to use some of the Services on our Site. For further information about cookies and how to disable them please visit: www.aboutcookies.org.
We may monitor and record any communications we receive from Users. This may be done to improve the Services which we provide or to ensure compliance with our practices and procedures.
8. Contact Details
If you have any queries regarding this policy, or if you think that it has not been followed, please contact:
Matt Born, Managing Director
DV Talent Ltd
6 Waterson Street
London E2 8HL
If you have a question about how we use your data in a particular type of interaction or would like details of information held by us about you or to opt out of any or all types of contact, please contact firstname.lastname@example.org with your request and we’ll respond in a timely way.